Customer Help

For any queries about orders, products, or support, feel free to reach out to us.

All articles

Frequently asked question!

Hi, How can I help you? Search for your answer in these categories

Orders

How do I place an order on Kreshva?

Simply browse your favorite styles, select the size, and add the product to your cart. Once ready, proceed to checkout and complete the payment process.

How do I choose the right size?

We provide a detailed size guide on each product page. If you need further assistance, feel free to contact our support team for personalized guidance.

Do you offer customisation?

Customisation may be available on selected outfits. Please contact us before placing your order to check availability and timelines.

Shipping & Returns

How long does delivery take within India?

Orders are usually delivered within 4 - 7 working days. Made-to-order outfits may take longer depending on the design.

Do you ship internationally?

Yes, we ship worldwide. International delivery timelines may vary depending on the destination country and customs clearance.

How can I track my order?

Once your order is shipped, you will receive tracking details via email or WhatsApp to monitor your shipment.

What is your return policy?

Returns are accepted only for damaged, defective, or incorrect items. The product must be unused and in original condition. Please refer to our Return Policy page for full details.

Are sale items eligible for return?

Sale or discounted items may not be eligible for return unless they arrive damaged or defective.

Account

Can I cancel my order?

Orders can be cancelled before dispatch. Once shipped, cancellations are not possible.

How can I contact Kreshva?

You can reach us via email or WhatsApp. Our team is happy to assist you with styling, sizing, or order-related queries.

Payment

What payment methods are accepted?

We accept major debit cards, credit cards, UPI, net banking, and other secure payment options available at checkout.

Is my payment information secure?

 Yes, all transactions are processed through secure and trusted payment gateways. Your card details are not stored on our website.

What should I do if my payment fails but the amount is deducted?

 In most cases, the amount is automatically refunded by your bank within a few business days. If you need help, you can contact our support team.

Do you provide Cash on Delivery (COD)?

Cash on Delivery may be available for selected locations. If COD is available for your area, the option will appear at checkout.

Get in touch

Have questions about your order, or a general enquiry?